Lineup support

Lineup is a private staff-scheduling and shift-accountability tool for the venue managers of BRC Cafe Inc. Managers use it on their own phones to see who is on tonight, work through the nightly checklist, record attendance and counts, build the week's schedule, and leave a note for the next shift.

Getting help

Call the office — that is the fastest answer during a shift, and the one your manager already has. Otherwise write to fastpoint2002@gmail.com.

The things people ask first

• I can't sign in. Accounts are created by the office, and only the office can reset a password. There is no self-serve reset in the phone app, on purpose — call them.
• I don't have an account. There is no public sign-up. If you work at one of the venues, the office creates your account and gives you the sign-in.
• The club wifi is down. Keep working. Everything you record is saved on the phone and sends itself when the connection comes back — the app tells you which state it is in. Signing in is the one thing that needs a connection.
• Where is the help for this screen? Every screen has an entry under More → Help, in the app, written in the same words the screen uses.
• I want my account deleted. See deleting an account.

Who can use it

Lineup is not a consumer app and is not sold. Accounts exist only for staff of BRC Cafe Inc and are provisioned by management. People whose work is scheduled through Lineup — entertainers — are entered as records by management and never sign in.

Contact

BRC Cafe Inc — fastpoint2002@gmail.com